Maintenance Service Proposals

Maintenance Proposals
Service Contracts

Konica Minolta Sensing have a global service network providing a number of options for calibration, maintenance and repair of our instruments. Annual calibration measurement data provides traceability to international standards which is required by some quality management systems.

Preventive maintenance through periodic inspections, cleaning, and calibration of equipment can prevent sudden breakdown and expenses, impacting your productivity.

MAINTENANCE SERVICE PROPOSALS

Konica Minolta Sensing offers “return to base” and “onsite” preventative maintenance schemes including the option for provision of a loan unit. We are also able to provide remedial maintenance and fit replacement parts.

A service and calibration schedule along with a valid calibration certificate is not only good practice for the long term health of your asset and accuracy and traceability of colour data. A calibration certificate is required for ISO Certification and most audit schemes.

Benefits of a maintenance contract:

Maintain product quality with regular maintenance to ensure your equipment remains in good condition on an ongoing basis
Repair, inspections and calibration services provided in an environment based on ISO 17025 certification
Possibility to borrow a replacement machine to ensure zero downtime in your business (for Premium Plus contract only)
Long-life support

Recommended for customers:

Who regularly inspect and calibrate every year
Who need a replacement machine in the event of a malfunction or during a periodic inspection / calibration request
Who are related to ġSO quality management and need to manage the history of equipment inspection and calibration
Who have budgeted maintenance and management costs

STANDARD Maintenance allows you to choose the time to send in your instrument for a calibration maintenance service on an ad-hoc basis. STANDARD maintenance includes:

Cleaning of the instrument
Calibration check in line with Konica Minolta procedure
Adjustment if necessary
Printed Certificate showing traceability of Calibration

Who can provide service on Konica Minolta instruments?

Only service stations authorized by Konica Minolta can provide maintenance on Konica Minolta instruments in line with manufacturer guidelines. Only these service stations have trained engineers, master instruments, tools, software and know-how to Service Konica Minolta instruments.

Throughout the industry, Konica Minolta Sensing offers its customers an unmatched network of authorized service station.

PREMIUM

Maintenance is a "return to base" service agreement offering preventive annual maintenance with the following benefits:

Cleaning of the instrument
Calibration check in line with Konica Minolta procedure
Adjustment if necessary
Replacement of xenon lamp if necessary
Ability to plan and budget for cost of Calibration

+ Annual maintenance service
+ Discount from STANDARD rate

PREMIUM Plus

is the best choice for customers who cannot be without an instrument for any length of time as it includes a loaner unit while your instrument is away.

Cleaning of the instrument
Calibration check in line with Konica Minolta procedure
Adjustments if necessary
Replacement of xenon lamp if necessary
Ability to plan and budget for cost of Calibration

+ Annual maintenance service
+ Discount from STANDARD rates
+ Loan unit

PREMIUM Onsite*

offers on-site service of your benchtop spectrophotometer at your location with a minimum of downtime

Cleaning of the instrument
Calibration check in line with Konica Minolta procedure
Adjustments if necessary
Replacement of xenon lamp if necessary
Ability to plan and budget for cost of Calibration

+ Annual On-site maintenance service
+ Discount from STANDARD rates
+ Annual On-site maintenance service
+ Minor preventative repairs

^{* Only available for benchtop spectrophotometers}

On-site Inspection Service:

This is a paid service in which our technician travels to the

destination of the target product, inspects whether the product specifications are met, and reports the inspection results in an inspection report.

* If a malfunction is confirmed at the time of inspection, it will be picked up and repaired.

Precautions:

Please make a request at least 2 months in advance.
As a general rule, our products will be inspected alone. If it is installed on other equipment, please remove it and prepare it before performing the inspection.
If you have any questions about the current usage situation, please fill in the special notes column of the application form or contact us.
If a malfunction is confirmed at the time of inspection, it will be picked up and repaired, and in that case, an on-site fee and actual business trip expenses will be charged. Please note that the pick-up repair fee will be charged separately.

Timing of the periodic inspection and calibration of contracted products

Customers who have not yet performed periodic inspection / calibration services will be notified one month before the end of the contract period.
For customers who have continued to have a contract, they will be informed of the periodic inspections / calibration based on the previous history.
Periodic inspections and calibrations are handled on a one-year cycle.

Precautions

Even within the contract period, in the following cases, it will be returned unrepaired or repaired for a fee:

When the serial number of the product cannot be identified.
When the product is modified, disassembled, repaired, etc. by a person outside Konica Minolta network.
When misuse, maloperation, dropping, submersion, splashing, etc.
When used in combination with products and parts other than those specified by Konica Minolta.
When using parts other than those specified by Konica Minolta.
In the event of damage due to a natural disaster such as an earthquake, or an accident such as a fire or an explosion at the installation location of the product.
When the content of the request for repair is not clear.
If Konica Minolta is unable to procure repair parts through no fault of its own.
If you are a new customer and the product has already broken down once before.
When accessories are not covered by the service contract.